Sills & Betteridge | Mediation

Sills & Betteridge | Mediation

Sills & Betteridge LLP Complaints Handling Procedure

Our Complaints policy

We are committed to providing a high quality mediation service to all of our clients. When something goes wrong, we need you to tell us about it particularly if the complaint breaches the FMC’s Code of Practice Standards Framework.

This will help us to improve our standards. All complaints regarding the way mediation was conducted should be made within 3 months from the last mediation session. You can view our complaints procedure by clicking here. Complaints should be made to the Client Service Manager at Sills Mediation, 18-28 Clasketgate, Lincoln, LN2 1JN or by emailing complaints@sillsmediation.co.uk . We will deal with your complaint as follows:-

  1. Your complaint will be acknowledged within 10 working days of receipt.
  2. We will respond within 30 working days of receipt. On occasions further time may be required in which case we will notify you in writing.
  3. We will allow for mediation of the complaint where both the complainant and the Mediator wish this to proceed.
  4. If we have dealt with your complaint through our complaints procedure and you are still not satisfied, you can contact the Family Mediation Standards Board. Details can be found here

© Sills Mediation. Sills & Betteridge, Acclaimed Family Law, Bridge Sanderson Munro, Campions Solicitors, Sills Mediation and Moving Forward Lincolnshire are trading names of Sills & Betteridge LLP. Sills & Betteridge LLP is a limited liability partnership registered in England and Wales (Registered Number OC339586) and is licensed and regulated by the Solicitors Regulation Authority (SRA Number 499219). The term “partner” is used to refer to a senior individual at Sills & Betteridge LLP. A list of members’ names is available for inspection at the registered office: Aquis House, 18 – 28 Clasketgate, Lincoln, LN2 1JN.

Sills & Betteridge LLP Complaints Handling Procedure

Our Complaints policy

We are committed to providing a high quality mediation service to all of our clients. When something goes wrong, we need you to tell us about it particularly if the complaint breaches the FMC’s Code of Practice Standards Framework.

This will help us to improve our standards. All complaints regarding the way mediation was conducted should be made within 3 months from the last mediation session. You can view our complaints procedure by clicking here. Complaints should be made to the Client Service Manager at Sills Mediation, 18-28 Clasketgate, Lincoln, LN2 1JN or by emailing complaints@sillsmediation.co.uk . We will deal with your complaint as follows:-

  1. Your complaint will be acknowledged within 10 working days of receipt.
  2. We will respond within 30 working days of receipt. On occasions further time may be required in which case we will notify you in writing.
  3. We will allow for mediation of the complaint where both the complainant and the Mediator wish this to proceed.
  4. If we have dealt with your complaint through our complaints procedure and you are still not satisfied, you can contact the Family Mediation Standards Board. Details can be found here

© Sills Mediation. Sills & Betteridge, Acclaimed Family Law, Bridge Sanderson Munro, Campions Solicitors, Sills Mediation and Moving Forward Lincolnshire are trading names of Sills & Betteridge LLP. Sills & Betteridge LLP is a limited liability partnership registered in England and Wales (Registered Number OC339586) and is licensed and regulated by the Solicitors Regulation Authority (SRA Number 499219). The term “partner” is used to refer to a senior individual at Sills & Betteridge LLP. A list of members’ names is available for inspection at the registered office: Aquis House, 18 – 28 Clasketgate, Lincoln, LN2 1JN.